(Little Master Services Pty Ltd – ABN 60 665 644 799)
1. Introduction
Ecofox (trading name of Little Master Services Pty Ltd) (“Ecofox”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect your personal information.
By accessing our website (www.ecofox.com.au) or using our services, you agree to this Privacy Policy.
2. Our Details
Business Name: Ecofox (Little Master Services Pty Ltd)ABN: 60 665 644 799Address: 9 Palladium Circuit, Clyde North VIC 3978Phone: 0402 401 246Email: info@ecofox.com.auWebsite: www.ecofox.com.au
3. What is Personal Information
“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable.
This may include your name, contact details, or other identifying information.
We do not generally collect sensitive information (e.g. health or biometric data) unless required and with your consent.
4. What Personal Information We Collect
We may collect the following types of personal information:
Name
Email address
Phone number
Residential or service address
Business details (if applicable)
Payment and billing details
Communications between you and us
Any other information you provide
We may also collect non-personal information such as IP address, browser type, and website usage data.
5. How We Collect Personal Information
We collect personal information:
Directly from you, when you:
Contact us
Request a quote or service
Fill out forms on our website
Communicate with us
Automatically, when you:
Visit our website (via cookies and analytics tools)
From third parties, where permitted by law.
6. Why We Collect Your Information
We collect, use and disclose your personal information for purposes including:
Providing our services
Responding to enquiries
Processing quotes, bookings, and payments
Managing customer relationships
Improving our website and services
Sending marketing communications (where permitted)
Complying with legal obligations
We will only use your personal information for the purpose it was collected or for a related purpose you would reasonably expect.
7. Disclosure of Personal Information
We may disclose your personal information to:
Employees and contractors
Service providers (e.g. IT providers, payment processors)
Professional advisors
Government authorities where required by law
We do not sell or rent your personal information.
8. Overseas Disclosure
Some third-party service providers may store or process personal information overseas.
Where this occurs, we take reasonable steps to ensure they comply with Australian privacy laws.
9. Cookies and Website Analytics
Our website may use cookies and analytics tools to:
Improve website functionality
Analyse usage and traffic
Enhance user experience
You can control cookies through your browser settings.
10. Direct Marketing
We may send you marketing communications about our services.
You can opt out at any time by:
Using the unsubscribe link, or
Contacting us directly
We will not send you marketing communications if you have opted out.
11. Data Security
We take reasonable steps to protect your personal information from:
Misuse
Loss
Unauthorised access, modification, or disclosure
However, no method of transmission over the internet is completely secure.
12. Access and Correction
You may request access to the personal information we hold about you and request corrections if necessary.
To do so, please contact us using the details below.
We will respond within a reasonable timeframe.
13. Complaints
If you believe we have breached your privacy rights, you may contact us.
We will investigate your complaint and respond within a reasonable period (generally within 30 days).
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
14. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will be published on our website.
15. Contact Us
Ecofox (Little Master Services Pty Ltd)📍 9 Palladium Circuit, Clyde North VIC 3978📞 0402 401 246📧 info@ecofox.com.au🌐 www.ecofox.com.au