FAQ
Got Questions? We’ve Got Answers
If you can’t find what you’re looking for here, feel free to contact us at info@ecofox.com.au or call 0402 401246.
What is Ecofox?
Ecofox is a service-based business operated by Little Master Services Pty Ltd, providing reliable solutions tailored to customer needs in Australia.
Where is Ecofox based?
We are based in:
Unit 1/10 Silvretta Court, Clyde North VIC 3978, Australia.
How can I contact Ecofox?
What services does Ecofox provide?
Ecofox provides professional services tailored to customer requirements. Service availability may vary depending on location and job type.
How do I book a service?
You can book a service by:
- Contacting us directly by phone or email
- Submitting an enquiry through our website
We will confirm availability and provide a quote before proceeding.
Do you offer quotes?
Yes. We provide quotes based on your specific requirements. Quotes may vary depending on job scope, location, and urgency.
How do payments work?
Payments are usually required before or upon completion of service unless otherwise agreed.
What payment methods do you accept?
We accept commonly used payment methods including bank transfer and other approved methods discussed at booking.
Are prices fixed?
Prices may vary depending on job size, materials, time required, and location. Final pricing is confirmed before work begins.
Can I change or cancel a booking?
Yes. Please contact us as soon as possible. Cancellations may be subject to conditions depending on timing and service type.
What happens if I need urgent service?
We do our best to accommodate urgent requests depending on availability.
How long does a service take?
Service duration depends on the type and complexity of the job. We will provide an estimated timeframe before starting.
Do I need to be present during service?
This depends on the type of service. We will advise you during booking if attendance is required.
What if I am not satisfied with the service?
Please contact us immediately. We will review the issue and work towards a fair resolution in line with Australian Consumer Law.
Do you offer refunds?
Refunds are assessed on a case-by-case basis in accordance with Australian Consumer Law.
If a service is faulty, not completed as agreed, or not as described, you may be entitled to a remedy such as a refund, re-service, or adjustment
Do you charge cancellation fees?
Cancellation fees may apply depending on notice period and work already completed.
Do I need to prepare anything before service?
In some cases, yes. We may ask you to provide access, clear work areas, or ensure safe conditions.
Who is responsible for providing accurate information?
Customers are responsible for providing correct details. Incorrect information may affect pricing or service delivery.
Can I use your website for bookings?
Yes. You can use www.ecofox.com.au to make enquiries and contact our team.
Is my personal information safe?
Yes. We handle all personal information in accordance with our Privacy Policy and the Australian Privacy Principles.