Privacy policy

Privacy Policy – Ecofox

(Little Master Services Pty Ltd – ABN 60 665 644 799)

1. Introduction

Ecofox (trading name of Little Master Services Pty Ltd) (“Ecofox”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information.

By accessing our website (www.ecofox.com.au) or using our services, you agree to this Privacy Policy.

2. Our Details

Business Name: Ecofox (Little Master Services Pty Ltd)
ABN: 60 665 644 799
Address: Unit 1/10 Silvretta Court, Clyde North VIC 3978
Phone: 0402 401 246
Email: info@ecofox.com.au
Website: www.ecofox.com.au

3. What is Personal Information

“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable.

This may include your name, contact details, or other identifying information.

We do not generally collect sensitive information (e.g. health or biometric data) unless required and with your consent.

4. What Personal Information We Collect

We may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Residential or service address
  • Business details (if applicable)
  • Payment and billing details
  • Communications between you and us
  • Any other information you provide

We may also collect non-personal information such as IP address, browser type, and website usage data.

5. How We Collect Personal Information

We collect personal information:

Directly from you, when you:

  • Contact us
  • Request a quote or service
  • Fill out forms on our website
  • Communicate with us

Automatically, when you:

  • Visit our website (via cookies and analytics tools)

From third parties, where permitted by law.

6. Why We Collect Your Information

We collect, use and disclose your personal information for purposes including:

  • Providing our services
  • Responding to enquiries
  • Processing quotes, bookings, and payments
  • Managing customer relationships
  • Improving our website and services
  • Sending marketing communications (where permitted)
  • Complying with legal obligations

We will only use your personal information for the purpose it was collected or for a related purpose you would reasonably expect.

7. Disclosure of Personal Information

We may disclose your personal information to:

  • Employees and contractors
  • Service providers (e.g. IT providers, payment processors)
  • Professional advisors
  • Government authorities where required by law

We do not sell or rent your personal information.

8. Overseas Disclosure

Some third-party service providers may store or process personal information overseas.

Where this occurs, we take reasonable steps to ensure they comply with Australian privacy laws.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

  • Improve website functionality
  • Analyse usage and traffic
  • Enhance user experience

You can control cookies through your browser settings.

10. Direct Marketing

We may send you marketing communications about our services.

You can opt out at any time by:

  • Using the unsubscribe link, or
  • Contacting us directly

We will not send you marketing communications if you have opted out.

11. Data Security

We take reasonable steps to protect your personal information from:

  • Misuse
  • Loss
  • Unauthorised access, modification, or disclosure

However, no method of transmission over the internet is completely secure.

12. Access and Correction

You may request access to the personal information we hold about you and request corrections if necessary.

To do so, please contact us using the details below.

We will respond within a reasonable timeframe.

13. Complaints

If you believe we have breached your privacy rights, you may contact us.

We will investigate your complaint and respond within a reasonable period (generally within 30 days).

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website.

15. Contact Us

Ecofox (Little Master Services Pty Ltd)
📍 Unit 1/10 Silvretta Court, Clyde North VIC 3978
📞 0402 401 246
📧 info@ecofox.com.au
🌐 www.ecofox.com.au

Free shipping

Tell your customers about your shipping offer.

Customer service

Tell your customers how they can reach you.

Refer a friend

Tell your customers about your promotional offers.

Secure payment

Tel your customers about your payment methods.