Refund policy

Refund Policy – Ecofox

(Little Master Services Pty Ltd – ABN 60 665 644 799)

1. Overview

1.1 This Refund Policy applies to all products and services supplied by Ecofox (trading name of Little Master Services Pty Ltd) (“Ecofox”, “we”, “us”, “our”).

1.2 This policy should be read together with our Terms & Conditions.

1.3 Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).

2. Consumer Guarantees

2.1 Under the Australian Consumer Law, our goods and services come with guarantees that cannot be excluded.

2.2 You are entitled to a remedy if a product or service:

  • Is faulty or defective
  • Is not of acceptable quality
  • Is not fit for its intended purpose
  • Does not match the description provided

2.3 Remedies may include:

  • Repair
  • Replacement
  • Refund

3. Change of Mind

3.1 We do not generally offer refunds for change of mind.

3.2 At our discretion, we may consider a return or exchange if:

  • The request is made within a reasonable time
  • The product is unused, unopened, and in original packaging

3.3 Any approved change-of-mind return may be subject to:

  • A restocking fee
  • Return shipping costs

4. Faulty or Damaged Products

4.1 If you receive a faulty or damaged product, you must notify us as soon as possible.

4.2 We may request:

  • Photos or evidence of the issue
  • Proof of purchase

4.3 Once confirmed, we will provide an appropriate remedy, including:

  • Replacement
  • Repair
  • Refund

5. Services

5.1 If you are not satisfied with a service, please contact us promptly.

5.2 We will assess the issue and may offer:

  • Re-supply of the service
  • Partial or full refund where appropriate

6. Returns Process

6.1 To request a return, refund, or exchange, contact us using the details below.

6.2 Do not return products without prior approval.

6.3 Where a return is approved:

  • Items must be securely packaged
  • Returned to the address provided by us

7. Refunds

7.1 Approved refunds will be processed using the original payment method where possible.

7.2 Refunds may take several business days to appear depending on your bank or payment provider.

8. Non-Returnable Items

The following items may not be eligible for return or refund (unless required by law):

  • Used or opened products
  • Custom-made or special-order items
  • Products damaged due to misuse

9. Shipping Costs

9.1 Shipping costs are non-refundable unless the product is faulty or incorrect.

9.2 You are responsible for return shipping costs unless required otherwise under Australian Consumer Law.

10. Contact Us

For all refund or return enquiries, please contact:

Ecofox (Little Master Services Pty Ltd)
📍 Unit 1/10 Silvretta Court, Clyde North VIC 3978
📞 0402 401 246
📧 info@ecofox.com.au
🌐 www.ecofox.com.au

 

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