Terms of service

Terms & Conditions – Ecofox

(Little Master Services Pty Ltd – ABN 60 665 644 799)

1. Introduction

1.1 These Terms & Conditions (“Terms”) govern your use of the Ecofox website and the purchase of our products and services.

1.2 Ecofox is the trading name of Little Master Services Pty Ltd (“Ecofox”, “we”, “us”, “our”).

1.3 By accessing our website (www.ecofox.com.au) or purchasing our products or services, you agree to be bound by these Terms.

1.4 If you do not agree, you must not use our website or services.

2. Definitions

In these Terms:

• “ACL” means the Australian Consumer Law under Schedule 2 of the Competition and Consumer Act 2010 (Cth).
• “Business Day” means a day other than Saturday, Sunday or a public holiday in Victoria, Australia.
• “Customer”, “you”, “your” means any person or entity purchasing or using Products or Services.
• “Goods” or “Products” means any goods supplied by Ecofox.
• “Services” means any services provided by Ecofox.
• “Order” means a request placed by you to purchase Products or Services.
• “Price” means the amount payable for Products or Services.
• “Website” means www.ecofox.com.au and any related pages.
• “Ecofox”, “we”, “us”, “our” means Little Master Services Pty Ltd (ABN 60 665 644 799).
• “Terms” means these Terms & Conditions as amended from time to time.

3. Website Use

3.1 You agree to use our Website only for lawful purposes.

3.2 You must not:

• Attempt to gain unauthorised access to the Website
• Use the Website in a way that may damage or disrupt it
• Introduce viruses or harmful code

3.3 We may restrict or terminate access at our discretion.

4. Information Accuracy

4.1 We take reasonable care to ensure information on our Website is accurate.

4.2 However, we do not guarantee that all information is complete, current, or error-free.

4.3 We reserve the right to update or correct information at any time without notice.

5. Quotes, Orders and Acceptance

5.1 Quotes are valid for a limited time unless otherwise stated

5.2 All Orders are subject to acceptance by Ecofox.

5.3 We may refuse or cancel an Order at any time, including where:

• Product or service is unavailable
• Payment is not received
• Incorrect pricing or information is displayed

5.3 An Order is only confirmed once accepted by us.

6. Pricing and Payment

6.1 All Prices are in Australian Dollars (AUD) and may include GST unless stated otherwise.

6.2 Payment must be made in full unless otherwise agreed in writing.

6.3 We reserve the right to change prices at any time before an Order is confirmed.

6.4 Late or failed payments may result in suspension or cancellation of services.

7. Delivery of Goods and Services

7.1 Delivery timeframes are estimates only and may vary.

7.2 We are not responsible for delays outside our reasonable control.

7.3 Risk in goods passes to you upon delivery.

7.4 You must ensure correct delivery details are provided.

8. Title and Ownership

8.1 Ownership of goods remains with Ecofox until full payment has been received.

9. Consumer Guarantees

9.1 Nothing in these Terms excludes your rights under the Australian Consumer Law.

9.2 Our goods and services come with guarantees that cannot be excluded, including that they are:

• Of acceptable quality
• Fit for purpose
• As described

9.3 If goods or services fail to meet these guarantees, you may be entitled to a repair, replacement, or refund.

10. Returns and Refunds

10.1 Refunds or returns are provided in accordance with our Refund Policy and Australian Consumer Law.

10.2 Change-of-mind returns are not guaranteed and may be refused.

10.3 Approved refunds may be subject to conditions such as restocking fees.

11. Cancellations

11.1 Orders may only be cancelled with our written approval.

11.2 Cancellation fees may apply depending on the stage of processing or service delivery.

11.3 Custom or special orders may not be cancelled.

12. Customer Responsibilities

You agree to:

• Provide accurate and complete information
• Ensure safe access for service delivery (if applicable)
• Follow reasonable instructions provided by Ecofox

You are responsible for losses caused by incorrect information provided by you.

13. Intellectual Property

13.1 All content on our Website is owned or licensed by Ecofox.

13.2 You must not copy, reproduce, or use any content without prior written permission.

14. Third-Party Links

14.1 Our Website may contain links to third-party websites.

14.2 We are not responsible for the content or privacy practices of those websites.

15. Limitation of Liability

15.1 To the maximum extent permitted by law, we are not liable for:

• Indirect or consequential loss
• Loss of profit, revenue, or business
• Delays outside our control

15.2 Our liability is limited to resupplying services or replacing/refunding goods.

15.3 Nothing in these Terms excludes rights under Australian Consumer Law.

16. Indemnity

You agree to indemnify Ecofox against any claims, damages, or losses arising from your breach of these Terms or misuse of our services.

17. Privacy

We handle personal information in accordance with our Privacy Policy available at www.ecofox.com.au.

18. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, supply disruptions, or government actions.

19. Changes to Terms

We may update these Terms at any time. Updated Terms will be published on our Website.

20. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of Victorian courts.

21. Contact Us

Ecofox (Little Master Services Pty Ltd)
📍 Unit 1/10 Silvretta Court, Clyde North VIC 3978
📞 0402 401 246
📧 info@ecofox.com.au
🌐 www.ecofox.com.au